Last week Delta faced a lot of customer outrage after cancelling and delaying over 600 flights. This week, United Airlines has come under fire after footage of a passenger being dragged off an over-booked flight surfaced online. United also banned two young girls from boarding a flight after saying that the leggings they were wearing were inappropriate.
With all these hits towards major airlines, it’s interesting to wonder if it will really have an influence over their business. If there’s anyone else like me, I’ll take the cheapest flight to anywhere and it doesn’t matter so much what the airline is. The statements from the airlines lack any sort of empathy, and it will be interesting to see where things go from here.
More about the United incident here.